Feedback
MHRB welcomes any comments or suggestions on our services and web site.To
submit comments please complete the feedback
form below.
Our Commitment to Quality Service
The Board’s
Service Charter for Administrative Staff states our commitment to quality
service to clients, including service delivery standards and targets for
responses, turn-around times, expected standards of conduct for administrative
staff and guidelines for dealing with complaints
General
Comments or Enquiries
The Board welcomes your general comments
and enquiries. If you would like to speak to someone, please call (03)
8601 5270 or toll free for Victorian country callers 1800 242 703. Alternatively
you can send a message to our email address mhrb@dhs.vic.gov.au.
Lodging
a Complaint or Compliment
The Board
is committed to treating complaints and feedback seriously and dealing
with them quickly. Complaints serve as important feedback in helping the
Board to identify aspects of our service or operations that can be improved.
The President or the Executive Officer of the Board will investigate all
complaints with impartiality and confidentially. All complaints and feedback
will be acknowledged in writing within 24 hours. The complaint will then
be investigated and a response prepared within 10 working days. Of course,
if you wish to compliment the Board on its services or the conduct of
a staff member, feel free to do so.
Feedback Form
Your name and email address details will be treated with confidentiality
and will not be added to a mailing list. Please refer to our Privacy
Statement.
Our Internet Service Provider may
monitor e-mail messages for troubleshooting and maintenance purposes.
Please note information sent via this form is not encrypted.
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