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Feedback

MHRB welcomes any comments or suggestions on our services and web site.To submit comments please complete the feedback form below.

 

Our Commitment to Quality Service

The Board’s Service Charter for Administrative Staff states our commitment to quality service to clients, including service delivery standards and targets for responses, turn-around times, expected standards of conduct for administrative staff and guidelines for dealing with complaints

 

General Comments or Enquiries

The Board welcomes your general comments and enquiries. If you would like to speak to someone, please call (03) 8601 5270 or toll free for Victorian country callers 1800 242 703. Alternatively you can send a message to our email address mhrb@dhs.vic.gov.au.

 

Lodging a Complaint or Compliment

The Board is committed to treating complaints and feedback seriously and dealing with them quickly. Complaints serve as important feedback in helping the Board to identify aspects of our service or operations that can be improved. The President or the Executive Officer of the Board will investigate all complaints with impartiality and confidentially. All complaints and feedback will be acknowledged in writing within 24 hours. The complaint will then be investigated and a response prepared within 10 working days. Of course, if you wish to compliment the Board on its services or the conduct of a staff member, feel free to do so.

 

Feedback Form

Your name and email address details will be treated with confidentiality and will not be added to a mailing list. Please refer to our Privacy Statement.

Our Internet Service Provider may monitor e-mail messages for troubleshooting and maintenance purposes. Please note information sent via this form is not encrypted.

 

 

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